Over the past few days I’ve placed orders for three different products from three different online retailers. I ordered a Mega Bar LED from Musician’s Friend. I ordered two Lite Panel 1X1 LCD lights for the Big Trip from B&H, and I ordered three cables from Monoprice.com.
I ordered the Mega Bar LED light May 23rd from Musician’s Friend. They offered two shipping speeds, the fastest of which is Expedited. When I log in, the order is listed as Open with a delivery estimate of May 28 to June 2. I’ve yet to receive email confirmation of the order.
I ordered the LitePanels from B&H May 25th and received an order confirmation within a few minutes. I received a shipping notice the following day on the 26th, including a tracking number.
Last night, I ordered three cables from Monoprice, and I swear the confirmation email was in my inbox before I released the click on the buy button. Eleven minutes later I received an update on the status of my order. Less than 12 hours later, I received a shipping notice with the tracking number.
This is my second order from Musician’s Friend. Both have been disappointing and this will be my last order from them. I order a lot of stuff from B&H. It’s always a good experience.
This was my first order from Monoprice, and it won’t be my last. They seem to understand the lesson ALL Web retailers would learn. Lots of Web shoppers really need an order status right away and updates along the way. Monoprice blew me away by not providing just one, but three confirmations and updates. Musician’s Friend, on the other hand, hasn’t communicated with me at all about my order.
I’m not sure what Musician’s Friend means when they use the term, “Expedited,” but I’m very glad I’m not waiting on the slower alternative.
UPDATE: It’s been a week since I ordered the Mega Bar LED light from Musician’s friend. The order still shows as open with a delivery date of June 2. The LitePanels from B&H arrived on time, and someone from B&H commented on this blog post — NICE! The Monoprice.com order is out for delivery with USB, so it will arrive on time.


